FAQ's

As soon as we have physically received your returned goods, assessed them and processed them, we will refund the purchase amount. The average processing time for this amounts to 2 working days.

No, you will not be refunded postage costs on returned goods.

No, you can return goods using the enclosed returns sticker via a postal service of your choice.

Unfortunately, returning at a dR Amsterdam retail outlet or dR Amsterdam Shop in Shop is not possible.

Yes, that’s possible via Track & Trace. Once your order has been processed by our warehouse you will be sent a Track & Trace code. You can use this code to track your order.

Orders placed via the HJ de Rooy / dR Amsterdam webshop before 16.00 hrs: next day delivery (excluding Sundays).

HJ de Rooy / dR Amsterdam does not charge delivery costs within the Benelux. A delivery charge of € 4.95 applies to all other countries.

No problem! You can enter an alternative delivery address when placing your order.
If you are placing your order using a log-in account then any entered addresses will be saved, so each time you visit our webshop you can simply select which delivery address you require from the drop-down list.

No, unfortunately not. As soon as you have placed your order it will be processed.

Yes, you will receive an email confirmation once your order is complete.

The listed prices include VAT (barring non-EU countries).

As soon as your order has been paid for it can no longer be cancelled. However, you can return your goods upon receipt of delivery. Please refer to our Returns Terms and Conditions for further information.

Yes, this is possible if the product falls under Guarantee. Whether an item falls under guarantee can only be assessed by an HJ de Rooy / dR Amsterdam employee.

All information and payment runs digitally; the order confirmation and your invoice will be sent to the email address you provided.

Payments made via the HJ de Rooy / dR Amsterdam webshop are secure; we use a secure SSL connection for online payments. The SSL security software ensures the payment information is sent encrypted. This can be identified as such by the green browser bar and the lock to the top right alongside the browser bar. You can rest assured your payment will be made securely.